Thank you for shopping with tonieus.top (“we”, “our”, “us”).
This Shipping Policy explains how we process, handle, and deliver your orders placed on our website.
1. Order Processing Time
- All orders are processed within 1–3 business days.
- Orders placed on weekends or holidays will be processed the next business day.
- During peak seasons or high-demand periods, processing may take longer.
You will receive an email confirmation once your order has shipped.
2. Shipping Regions
We currently ship to:
- United States (including most states, excluding PO Boxes if using UPS/FedEx)
- Canada (optional—if you need, I can remove)
- United Kingdom / EU (optional—It can be adjusted according to your business scope.)
If your region is not listed, please contact us for availability.
3. Shipping Methods & Delivery Time
Estimated delivery times (after order processing):
- Standard Shipping: 5–10 business days
- Express Shipping: 2–5 business days
- International Shipping: 7–15 business days
Delivery times may vary due to weather, customs, or carrier delays.
4. Shipping Costs
Shipping fees are calculated at checkout based on:
- Destination
- Package weight and size
- Selected shipping method
We may offer free shipping during promotions or when a minimum order value is reached.
5. Order Tracking
Once your order has shipped, you will receive an email with a tracking number.
Tracking updates may take 24–48 hours to appear, depending on the carrier.
6. Customs, Duties & Taxes (International Orders)
For international shipments:
- Customers are responsible for any customs duties, import taxes, or additional local fees.
- tonieus.top is not responsible for delays caused by customs inspections.
7. Incorrect Address Information
Please ensure your shipping address is correct.
- Orders with incorrect addresses may be delayed or returned to us.
- If the package is returned due to an incorrect or incomplete address, customers may need to pay reshipping fees.
8. Lost, Stolen, or Missing Packages
If tracking shows “delivered” but you have not received your order:
- Check with neighbors or building management
- Verify the shipping address
- Contact the carrier
- If unresolved after 72 hours, contact us
We will assist, but we are not responsible for packages stolen after delivery confirmation.
9. Shipping Restrictions
Certain products may be restricted from shipment due to:
- Carrier rules
- Hazardous materials
- International regulations
We will notify you if your order cannot be shipped.
10. Contact Us
If you have any questions about shipping or need assistance with your order, please contact:
tonieus.top Shipping Support
Email: [tonieus.top@iubridge.com]
Website: [tonieus.top]
Please include your order number for faster support.